Privacy Policy

1. Introduction and Our Commitment to Privacy

Your privacy is important to us. Studybase is a service provider that facilitates connections between study participants and clinical trial opportunities. For the purposes of this Privacy Policy, "clinical trial opportunities" refers to the clinical research studies, including the clinical trial sponsors, contract research organizations and research sites, with which we connect participants. We collect personal information directly from you solely to match you with relevant clinical trial opportunities and share your information only with these opportunities under strict contractual terms.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services. Additional privacy notices for specific studies or programs may supplement this Policy.

2. Information We Collect

We collect only the information necessary to provide our Services. This includes:

Contact and Identifier Information: Your name, email address, telephone number, mailing address, and similar identifiers provided when you sign up or inquire about a study.
Demographic Information: Information such as your age, date of birth, gender, and general location (e.g., zip code) to help determine your eligibility for clinical trials.
Health and Study-Related Information (Sensitive Data): Information regarding your health, medical history, and conditions relevant to clinical trial eligibility. Sensitive data is collected only with your consent and used solely to match you with appropriate clinical trial opportunities.
Study Participation Information: Data related to your study preferences, eligibility, scheduling, and any feedback you provide to help coordinate your participation.
Usage Data and Online Identifiers: Automatically collected technical information such as your IP address, device type, browser, operating system, and pages visited. This information is used to enhance security, detect fraud, and improve our Services.

3. How We Use Your Information

We use your personal information to:

Provide and Improve Our Services: To match you with clinical trials that align with your profile. When you sign up as a study candidate, we use your information to identify relevant clinical trial opportunities and share your data with those opportunities—solely for that purpose and only with your consent.
Facilitate Future Connections: In the future, if we identify a new clinical trial opportunity that aligns with the interests you have previously expressed, we will contact you with details about that opportunity. Before sharing your personal information with a new clinical trial opportunity to facilitate a connection, we will obtain consent from you.
Communicate with You: To send you essential updates about your study participation, appointment reminders, and study-related information. You may opt out of non‑essential marketing communications at any time, though you will continue to receive necessary service-related messages.

4. How We Share Your Information

We share your information only as necessary to provide our Services:

With Clinical Trial Opportunities: Your personal information is shared solely to facilitate your participation in clinical trials or research studies. When you request a connection, we forward the relevant data to the clinical trial opportunity (i.e., the clinical trial sponsor or research site offering the study). Before sharing your information with a new clinical trial opportunity, we will obtain consent from you.
With Service Providers (Processors): We engage trusted third-party service providers (such as cloud hosting, analytics, and messaging services) to support our operations. These providers are contractually obligated to use your data only as directed by Studybase.

Note: We do not sell your personal information for third‑party marketing. If any data sharing might otherwise be considered a "sale" under applicable law, you will be provided with an opt‑out mechanism.

5. Data Retention and Deletion

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In practice, this means:

Active Service: We retain your information for as long as you have an active account or are actively using Studybase to connect with clinical trial opportunities. This enables us to match you with current and future clinical trial opportunities and provide ongoing study-related information.
Inquiries: If you contact us with a study inquiry without signing up, we will retain your information only for the period necessary to address your inquiry and conduct any required follow-up.

6. Data Security

We implement comprehensive technical and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. For example, we use encryption (e.g., HTTPS/TLS) for data in transit, data at rest, secure authentication protocols, and regular system updates. While no system is completely secure, we adhere to rigorous industry best practices and comply with all applicable regulatory requirements to protect your data.

7. Your Rights and Choices

You have rights regarding your personal information, which may vary depending on your state of residence. These rights may include:

Right to Access: Request a copy of your personal data.
Right to Correct: Request correction of any inaccuracies in your data.
Right to Delete: Request deletion of your personal information, subject to legal exceptions.
Right to Data Portability: Obtain your data in a portable format.
Right to Opt Out: Opt out of targeted advertising or any processing that constitutes a "sale" of your data.

8. Changes to This Privacy Policy

Privacy laws are continually evolving. We may update this Privacy Policy to reflect changes in our practices or legal requirements. When significant changes occur, we will update the "Last Updated" date and notify you through our Services. We encourage you to review this Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: privacy@studybase.com

Effective Date: January 15, 2025